We are committed to protecting and respecting your privacy
CoachDirectors takes your privacy very seriously. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
If you have any questions regarding this Policy you can contact us: via email to firstname.lastname@example.org; via post to The Data Controller, CoachDirectors Limited, 9 Bloomburg Street, London SW1V 2SB; or via telephone on 020 7193 1246.
How we collect information
We obtain information about you when you use our website. For example, we collect data when you: contact us about our products and services; set up an account; complete a survey; use any of our online coaching tools; or if you register to receive our newsletters.
What information is collected
The personal information we collect might include your name, address, email address, phone number, IP address, and information regarding what website pages you access and when. If you purchase one of our products or services online, you may be asked to enter your credit or debit card details. Your card information is not held by us, it is collected by third party payment processors, who specialise in the secure online capture and processing of card transactions.
We also collect cookies. Cookies are small pieces of data that websites send to your computer to be stored by your web browser. They are designed to enable the website to remember information, such as what you might have put in a shopping cart for example.
How information is used
We may use your information to:
- process your request to set up an account with us;
- process orders that you have submitted;
- carry out our obligations arising from any contracts entered into by you and us;
- deal with responses to online coaching tools, surveys &/or questionnaires;
- gather feedback on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you. These may include occasional updates on our goods and services;
- process an associate or membership application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Third party access to your information
We do not sell or rent your information to any third parties, nor do we share your information with anyone for marketing purposes.
We do share some personal data with carefully selected third parties who work on our behalf. We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process assignment bookings, to administer coaching tools and/or to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service they provide and we have a contract in place that requires them to keep your information secure and not to use it for any other purpose.
There are certain very rare situations in which we may be obliged to share access to your personal data without your explicit consent. For example, if required by law, to protect the life of an individual, or to comply with any valid legal process, government request, rule or regulation. We may also transfer your personal information to a third party in the event that our business and assets are sold &/or legally transferred. However, in either case we will take appropriate steps to ensure that your privacy rights continue to be protected.
Keeping data secure
When you give us personal information, we take steps to ensure that it’s treated securely. We keep your data secure:
- by following internal policies of best practice and training
- by using Secure Socket Layer (SSL) technology when information is submitted to us online
- by ensuring that all third party providers comply fully with The GDPR
In the unlikely event of a criminal breach of our security we will inform the relevant regulatory body within 72 hours and, if your personal data is involved in any breach, we will also inform you.
Storing data outside Europe
We may transfer personal data to a country outside of the European Economic Area (EEA), for example if a third party provider has servers located outside of the EEA. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken so that your privacy rights continue to be protected as outlined in this Policy.
How to opt out
We will not contact you for marketing purposes unless you have given your prior consent. We include a tick box on every form we use to collect personal information and, if you do not want to receive communications about our products and services, you can indicate your marketing preferences there. You can change your marketing preferences at any time by clicking on the 'unsubscribe' link at the foot of emails you receive from us OR by contacting us: via email on email@example.com; via post to The Data Controller, CoachDirectors Limited, 9 Bloomburg Street, London SW1V 2SB; or via telephone on 020 7193 1246.
How to access and update information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please do let us know. You have the right to ask for a copy of the information we hold about you. We may charge £10 for information requests to cover our costs in providing you with details of the information we hold.
We may use your personal information to create a profile of your preferences so that we can contact you with information that is relevant to you. We may also use your personal information to detect and reduce fraud and credit risk.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Privacy for children
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission before providing us with your personal information.