Strained and disillusioned with your business? Don’t panic – it’s quite normal and a natural part of the journey to having a mature and truly viable business. Remember that day when you and your fellow stakeholders were inspired to launch your business. How exciting was that! Seems an age ago now, doesn’t it? The commitment you all made. […]
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Customer RetentionThere is an extraordinary variation in the success companies achieve in customer retention. Why is this and does it matter? One need only watch the current challenges faced by the big high street retailers to understand that it does matter. Customers that might buy again are way easier to source than brand new ones and […]
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“Let’s touch base offline, we’ve got some blue sky thinking to run up the flagpole before close of play.” As corporate life stands today, the above business jargon probably wouldn’t raise an eyebrow. Strange to think however that this infestation of ‘management speak’ has its roots in Russian Mysticism. According to the book Business Bullshit by […]
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The power of company culture Company culture is one of the most powerful forces on the planet, according to Daniel Coyle, author of the bestselling book ‘The Culture Code’. Its presence is tangible in successful companies, just as its absence or toxicity is equally clear. He maintains that its impact can be measured on the bottom […]
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“What a great conversation…” I’d hear that phrase often as my parents rescued me from my indifferent babysitter. I didn’t care much for the after-dinner party debrief, but I’d remember being fascinated by the art of the conversation. Oddly though, try as they might, they could never seem to remember what this great conservation had […]
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Human Connection: Are we losing it? As a species, we are hurtling through technology at speeds hitherto unheard of. Our planet is now so small we could circumnavigate it over a bank holiday and talking to people in different time zones is such a common occurrence that we seldom notice we’re doing it. The truth is […]
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Robots taking over We know it’s coming, we’ve been warned repeatedly. Robots are going to be taking over our jobs. Previous predictions have suggested that manual jobs were likely to be the first to go and if you work in manufacturing, logistics or the service industry, now would be a good time to take that course you […]
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For many leaders, a lack of sleep can sometimes be seen as something to take pride in. In the office, people often mention how little sleep they’ve had as if this fact demonstrates their effectiveness, dedication, or ambition. It may seem like the best way to get ahead of the pack is to skip out […]
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Improve your company’s productivity by 30% and create a functional framework for future growth Three questions CEOs often ask themselves… “Am I, as CEO, the bottleneck holding back the company’s progress?” “Where are my energies focused – on Today, Tomorrow or the Future?” “How engaged are my teams and how much energy and focus are they delivering?” And how […]
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From defining self-confidence to explaining confidence coaching… here are my latest thoughts. But first, a little quotation… “Confidence and deference are not mutually exclusive, and it’s usually a lack of deference rather than excess of confidence that gets powerful people into trouble.” – Adam Galinsky and Maurice Schweitzer Confidence has proven hard to define over the years. […]
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