Strained and disillusioned with your business? Don’t panic – it’s quite normal and a natural part of the journey to having a mature and truly viable business. Remember that day when you and your fellow stakeholders were inspired to launch your business. How exciting was that! Seems an age ago now, doesn’t it? The commitment you all made. […]
Continue reading
Customer Retention There is an extraordinary variation in the success companies achieve in customer retention. Why is this and does it matter? One need only watch the current challenges faced by the big high street retailers to understand that it does matter. Customers that might buy again are way easier to source than brand new ones and […]
Continue reading
Join us for a relaxed ‘London Leadership Development’ get-together and network with fellow coaches, colleagues, LD and HR professionals – NOW at The Phoenix Artist Club on Charing Cross Road, WC2H 8BU Our regular London networking events take place every 2nd Thursday of every month – 6pm until 8pm. The Phoenix Artist Club is secreted away down […]
Continue reading
The power of company culture Company culture is one of the most powerful forces on the planet, according to Daniel Coyle, author of the bestselling book ‘The Culture Code’. Its presence is tangible in successful companies, just as its absence or toxicity is equally clear. He maintains that its impact can be measured on the bottom […]
Continue reading
Improve your company’s productivity by 30% and create a functional framework for future growth Three questions CEOs often ask themselves… “Am I, as CEO, the bottleneck holding back the company’s progress?” “Where are my energies focused – on Today, Tomorrow or the Future?” “How engaged are my teams and how much energy and focus are they delivering?” And how […]
Continue reading
You’d have to have been living in a cave for the last 12 months not to have come across these four letters… GDPR. The General Data Protection Regulation is a new EU ruling which in layman’s terms enshrines the protection of personal data by law. Our short guide to GDPR is for busy business people who […]
Continue reading
Strategic Direction The majority of business owners manage their strategic planning process by making annual sales and revenue forecasts towards their financial year end, for one to five years. Is this you? Have you also identified how well the functional areas in your business interact and whether they are appropriately proportioned to the whole? If you […]
Continue reading
The crème de la crème de la crème? It’s one thing to separate the wheat from the chaff, but quite another to stand out in a field of exceptional people. Still, year after year some do inch their way above the parapet. In the Olympic Games the best athletes in the world are often separated […]
Continue reading
We can all dream about building our dream team but most of us settle for something more realistic. Others become obsessed with building the perfect team. Google are data masters. The firm above nearly all others values the quantifiable. Over the decades Google has dug, mined, gleaned and collated data on nearly every aspect of their existence. […]
Continue reading
In the office, there’s a good chance we’ll all bump into a wide range of the more common character types. In recent years however, there’s been a worrying rise in the amount of folks in positions of authority who lack basic empathy. A lack of empathy can suggest a person might harbour sociopathic tendencies. If you […]
Continue reading